FAQ's
If you are unable to find answers to your questions, please feel free to contact a XTETIC Consultant at 818. 432. 9500. Mon-Fri, 8:00 am to 4:30 pm PST or contact us via email at contact@xtetic.com.
How can I become a professional or open an account?
Creating a XTETIC Professional account is quick, easy and free. Click Here to join.
Can I order Cosmelan MD?
As per the California Board of Pharmacy, COSMELAN MD (Cosmelan pack and Cosmelan 2 maintenance MD) can only be processed in CALIFORNIA in accordance with the standard operating regulations set by the Board of Pharmacy. Which translates to: The client that purchases from XTETIC will have to provide us with the Rx Form.
ALL OTHER STATES: Unfortunately, at this time, prescriptions for COSMELAN MD and Cosmelan 2 maintenance cream MD cannot be processed in states other than California.
XTETIC will gladly refer you to compounding pharmacies or if you have a compounding pharmacy you already work with, we will send you the prescription formula for Cosmelan MD.
Cosmelan Ordering Process for states out of CA:
XTETIC will ship the Cosmelan directly to your facility. You will then send it to the pharmacy of your choice. Once the product is compounded, XTETIC is NOT responsible for the efficacy of the compounded Cosmelan.
Compounded products are neither exchangeable, returnable, nor refundable.
Please do not hesitate to contact us if you have any further questions. We are currently looking for new alternatives to provide you the highest level of service.
Do you offer trainings?
Yes. XTETIC offers a range of trainings options from Master Courses, Symposiums, Private Trainings and a free Online Library. For more training information Click Here.
I forgot my password. How do I recover it?
If you have already created a XTETIC Professional account and cannot remember your password, Click Here to reset your password via email.
How do I access my Order History?
To view your Order History, please sign in or log in to your XTETIC Professional account. To view orders that you have placed online, Click Here You may reorder from a previous purchase from My Order History.
What are your shipping methods and rates?
All shipping will be divided into 3 zones. Charges will be Here for GROUD shipments ONLY.
Express shipping rates will be calculated on as needed basis
How do I learn more about Protocols and products knowledge?
First log in as a professional, search the product that you would like a protocol for, click the Protocol tab and download the Protocol PDF.
How can I request samples of the XTETIC product lines?
If you already have a XTETIC Professional Account, please log in, if not create an account and join us for free Click Here.
To request samples, please go to Contact Us and let us know what skin conditions or products interested you and an XTETIC Consultant will contact you within 24 hours.
How do I return or Exchange an order?
Exchanges:
In the case of an exchange, the unused portion may be returned to us if the following criteria has been met and accepted by XTETIC;
- The product is returned within 30 DAYS OF THE INVOICE DATE.
- The product contains at least 50% of the original contents.
- The product is in its original packaging.
For exchange/shipping instructions, please submit the Exchange/Refund Form to contact@xtetic.com or call (818) 432-9500
Refunds:
Please inspect your order upon delivery to verify accuracy and condition. Any inaccuracies in products shipped or condition received shall require XTETIC to be notified within 7 days from delivery date. XTETIC reserves the right to require images and shipping documentation, if deemed necessary.
Restocking Fees. Please note a 25% restocking fee may be applicable on exchanges and returns, if the product is returned with less than 50% of the products original contents. XTETIC is not responsible for payment or reimbursement of shipping charges.
Compounded Product. Compounded products are neither exchangeable, returnable, nor refundable.
For exchange/shipping instructions, please submit the Exchange/Refund Form to contact@xtetic.com or call (818) 432-9500
I have questions about a specific ingredient, who can I contact?
Our Education Department would love to help you, please submit your questions via Contact Us and they will get back to you within 24 hours.
Is there an opening order minimum or minimums to place an order?
XTETIC's minimum order is only $500.
Please be advised that retail products under the min of 3 units will have a 25% surcharge. See the example chart below:
Tell me more about your facility!
XTETIC is more than a tremendous array of products and aesthetics solutions. We are located in North Hollywood, CA. Our facility has 11,000 sq. foot. contemporary sterile medical ambiance for our clients and team members.
For pickup orders, private training or how to get to us, email contact@xtetic.com or call (818) 432-9500
How can I rent the XTETIC facility for events and projects?
When it comes to working with other industry leaders to hold a professional event or finding a location to demo your latest product or service we have you covered. Let us take care of your event. Connect to us Here and we will get back to you within 24 hours.